Refund and Returns Policy
Effective Date: April 25, 2025
At Shinde Prints, your satisfaction is our priority. We take pride in the quality of our printing and customization services. However, if you are not entirely satisfied with your purchase, we’re here to help.
1. Return Policy
As our products are custom-made, we only accept returns under the following conditions:
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The product is damaged, defective, or has a printing error.
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The item received is significantly different from the one ordered.
To be eligible for a return:
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You must notify us within 3 days of receiving the product.
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The item must be unused and in the same condition that you received it.
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Proof of damage or error (e.g. photos or videos) must be provided.
Note: Custom-printed items cannot be returned for reasons like incorrect size, color, or design if the order matches the approved preview.
2. Refund Policy
Once your return request is approved and the item is received and inspected, we will process your refund.
Refunds will be made:
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To the original method of payment
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Within 7–10 business days of approval
Non-refundable situations:
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Change of mind after order confirmation
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Mistakes made by the customer in design, spelling, or size (unless our team failed to follow the submitted specifications)
3. Exchanges
We do not offer direct exchanges. If you need a different item, you must place a new order after returning the original (if eligible).
4. Cancellation Policy
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Orders can be canceled within 12 hours of placement.
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Once printing has started, orders cannot be canceled.
5. Contact Us for Returns/Refunds
To request a return or refund, contact us with your order number and issue details:
Email: info@shindeprints.com
Phone: +91 9819379013
Shipping Costs
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If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping.
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In all other cases, the customer is responsible for shipping costs.